Questions ?

Our team is here to help you! We strive to respond within a few minutes, directly on the site's chat, or within a few hours on contact@terre-et-truffes.com .

Here are the questions frequently asked by our customers:

Delivery & Order
- When will I receive my order? Orders are shipped within 48 hours and arrive in 10 to 12 business days. During times of high demand, shipping may take up to 6 days.

- Can I cancel or modify my order? You have 12 hours after ordering to send us a cancellation or modification email.

Products and Quality
- How do I choose the appropriate size for my pet? We have a detailed size guide to help you choose the perfect product for your pet. If in doubt, contact us via chat!

- Are the products suitable for all breeds of dogs and cats? We offer a varied range suitable for different sizes and breeds.

Return policy
- The item received is broken/defective: Contact us with your order number, a description and a photo or video of the problem. You will receive a refund in the form of a voucher or by bank transfer.

Payment and Security
- What payment methods do you accept? We accept Visa, American Express, MasterCard, debit cards and bank cards.
- Is my information secure? Yes, we use SSL and AES-256 encryption to protect your data.

Tracking control
- How can I track my order? Once your order has been shipped, you will receive a tracking number by email to follow your package in real time until it is delivered.

Please feel free to contact us with any additional questions or concerns!