Terms and conditions
This website is operated by TERRE ET TRUFFES. Throughout this site, the terms "we", "our" and "us" refer to TERRE ET TRUFFES, offering this website, including all information, tools and services available to you, the user , provided that you accept all terms, conditions , policies and notices stated here.
By visiting this site and/or purchasing one of our products, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Sale”, “Terms of Sale and Use", "Terms"), including additional terms, conditions, and policies referenced herein and/or accessible by hyperlink. These Terms of Sale and Use apply to all users of the site, including, without limitation, users who browse the site, act as sellers, customers, merchants and/or contributors of content.
Please carefully review these Conditions of Sale and Use before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, you should not access the Website or use any services offered there. If these Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Conditions of Sale and Use.
Any new features and tools that are subsequently added to this store will also be subject to these Terms of Sale and Use. You can consult the most recent version of the Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Conditions of Sale and Use by posting updates and/or modifications to our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services.
ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE STORE
By accepting these Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and have given your consent to allow any minor under your responsibility to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, and in the use of the Service, you must not violate any laws in your jurisdiction (including but not limited to the laws on copyright).
Any violation or violation of these Conditions of Sale and Use will result in the immediate termination of your services.
ARTICLE 2 - GENERAL CONDITIONS
We reserve the right to refuse access to the Services to any person at any time, for any reason.
You understand that your content (not including your credit card information), may be transferred unencrypted, involving (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or use of the Service or any access to the Service or contact on the website through which the Service is provided, without our express prior written permission.
The headings used in this agreement are included for convenience and will not affect or limit these Terms.
ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information available on this site is not accurate, complete or current. The content of this site is provided for general information purposes only and should not be your sole source of information for making decisions without first consulting more accurate, more complete and timely sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.
This site may contain some previous information. This prior information, by its nature, is not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES
To the extent that many Products are imported from abroad (outside the European Union) at the request of Customers, the prices of Products sold on the websites are indicated in Euros excluding taxes (excluding VAT and excluding customs duties) unless otherwise indicated. . They are precisely determined on the Product description pages. They are also indicated in Euros excluding taxes (excluding VAT and customs duties), unless otherwise indicated, on the Product Order page, and excluding specific shipping costs.
The prices of the Products do not include import VAT, import taxes or customs duties, which must be paid in addition and will be fully payable by the Customer, who is liable for these taxes as recipient. of the product.
The prices of the Products do not include the costs of packaging, packaging, shipping, transportation, insurance and delivery of the Product(s) to the delivery address.
The Customer is solely responsible for the process of declaring and paying import VAT upon customs clearance of the Product. He may be asked to pay import VAT. To the extent that this tax is not the responsibility of the Company, it cannot be required to reimburse this tax.
For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. The Company has no control over these rights and amounts.
They will be the responsibility of the Customer and are their responsibility (declarations, payment to the competent authorities, etc.). The Company therefore invites the Customer to obtain information on these aspects from the corresponding local authorities.
ARTICLE 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be exclusively available online through our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy .
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but have no obligation, to limit the sales of our products or services to any person in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to stop offering a product at any time. Any offer for a service or product made on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.
Buyer Protection:
We will refund you in full if you do not receive your order within 90 days. (90 day protection of EARTH AND TRUFFLES)
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with TERRE ET TRUFFES. At our sole discretion, we may reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we will use reasonable efforts to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be from merchants, resellers or distributors.
You agree to provide current, complete and accurate order and account information for all orders placed on the TERRE ET TRUFFES store. You agree to promptly update your account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For further details, please see our Returns Policy.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor, control nor influence.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall not be legally liable for any consequences arising from your use of optional third-party tools.
If you use optional tools offered through the site, you do so at your own risk and discretion, and you must comply with any terms imposed by the applicable third-party providers.
We may also, in the future, offer new services and/or features through our site, including new tools and resources. These new features and these new services will also be subject to these General Conditions of Sale and Use.
ARTICLE 8 - THIRD PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with TERRE ET TRUFFES. We are not responsible for verifying or evaluating the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, websites, products, services or other materials accessible on or from these sites. third-party sites.
We are not liable for any harm or harm resulting from the purchase or use of goods, services, resources, content, or any other transactions related to any such third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding such third parties' products should be directed to such third parties.
ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER PROPOSALS FROM USERS
If, at our request, you submit specific content (for example, to participate in competitions), or if, without a request from us, you send us creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you grant us the right, at any time, without restriction, to edit, copy, publish, distribute , translate and otherwise use any comments you send to us. We are under no obligation (1) to maintain any Comments in confidence, (2) to compensate anyone for any Comments provided, (3) to respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or infringing. of any intellectual property rights or these General Conditions of Sale and Use.
You agree to provide Feedback that does not violate the rights of any third party, including copyright, trademark, privacy, reputation or other personal or proprietary rights. You further agree that your comments will not contain any unlawful, defamatory, offensive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us and/or third-parties as to the origin of any comments. You are entirely responsible for all comments you post, as well as their accuracy. We take no responsibility and assume no liability for any comments you or any third party posts.
ARTICLE 10 - PERSONAL INFORMATION
Submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges. products, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is incorrect, and this, at any time and without notice (including after placing your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date in the Service or on any related website, should be taken to indicate that information in the Service or on any related website has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to incite others to commit or participate in illegal acts; (c) to violate any local laws or any international, federal, provincial or state laws, rules or regulations; (d) to infringe our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any person based on their gender, sexual orientation, religion, ethnicity, race, age , his nationality or his disability; (f) to submit false, misleading information; (g) to upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service or of any related website, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort, crawl, crawl or scan the web (or any other resource); (j) for lewd or immoral purposes; or (k) to violate or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any prohibited uses.
ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee or represent that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including including all implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement, unless expressly stated otherwise by us.
TERRE ET TRUFFES, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors cannot under any circumstances be held responsible for any damage, loss, claim or direct, indirect, incidental damages. , punitive, special or consequential, of any nature whatsoever, including, but not limited to, loss of profits, revenue, savings, data, replacement costs or any other damages, whether whether in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product provided by the Service, or in connection with any other claim related in any way other to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content ( or product) posted, transmitted or otherwise made available through the Service, even if you have been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
ARTICLE 14 – COMPENSATION
You agree to indemnify, defend and hold harmless TERRE ET TRUFFES, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees , against any claim or demand, including reasonable attorneys' fees, made by a third party due to or arising from your violation of these General Conditions of Sale and Use or the documents to which they
refer to, or your violation of any law or the rights of a third party.
ARTICLE 15 – SEVERABILITY
If a provision of these General Conditions of Sale and Use is deemed illegal, void or inapplicable, said provision may nevertheless be applied to the maximum extent permitted by law, and the non-applicable part will be considered as dissociated from these General Conditions of Sale and Use. Sale and Use, without affecting the validity and enforceability of the other remaining provisions.
ARTICLE 16 – TERMINATION
The obligations and liabilities of the parties incurred before the termination date will survive the termination of this Agreement for all purposes.
These General Conditions of Sale and Use will remain in force unless and until they are terminated by you or us. You can terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If, in our sole discretion, we believe that you have failed, or if we suspect that you have been unable to comply with the terms of these General Conditions of Sale and Use, we may also terminate this agreement at any time without notice. , and you will remain liable for all amounts owed up to and including the termination date, and/or we may deny you access to our Services (or any part thereof).
ARTICLE 17 – ENTIRE AGREEMENT
Any failure on our part to exercise or apply a right or provision of these General Conditions of Sale and Use does not constitute a waiver of this right or this provision.
These General Conditions of Sale and Use, as well as any other policy or operating rules that we publish on this site or in connection with the Service, constitute the entire agreement and understanding between you and TERRE ET TRUFFES, and govern your use of the Service, superseding any prior or contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms General Conditions of Sale and Use).
Any ambiguity regarding the interpretation of these General Conditions of Sale and Use must not be interpreted to the disadvantage of the drafting party.
ARTICLE 18 – APPLICABLE LAW
These General Conditions of Sale and Use, as well as any other separate agreement by which we provide you Services, will be governed and interpreted in accordance with the laws in force in Delaware.
ARTICLE 19 – MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by publishing updates and changes on our site. It is your responsibility to check our site regularly for changes. Your continued use of the site or your access to our site after the publication of any modification to these General Conditions of Sale and Use constitutes acceptance of these modifications.
ARTICLE 20 – CONTACT INFORMATION
For any questions regarding the General Conditions of Sale and Use, please contact us at the following email address: contact@terre-et-truffes.com.
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General Conditions of the SafePro + Guarantee
1. Eligibility and Activation:
- The SafePro + guarantee is available for all accessories purchased on our site.
- The warranty must be activated by the customer within 30 days of purchase, by registering the product on our site.
2. Duration of the Warranty:
- SafePro+ is a lifetime warranty, valid for as long as the original customer owns the product.
3. Warranty Coverage:
- SafePro + covers breakage, loss or theft of the accessory.
- In the event of a complaint, the product will be replaced by an identical item or one of equivalent value if the original is no longer available.
4. Limitations:
- The warranty does not cover damage caused by misuse, neglect, unauthorized modifications or repairs.
- Cosmetic damage not affecting the functionality of the product is not covered.
- The guarantee does not apply in the event of a natural disaster.
5. Complaint Procedure:
- Claims must be made via our website, accompanied by proof of purchase and a detailed description of the incident.
- The customer may be required to return the damaged product at their expense for inspection.
6. Approval of Claims:
- Complaints will be assessed by our customer service team. We reserve the right to refuse a claim if it does not meet the terms of the warranty.
7. Product Replacement:
- Once the claim is approved, the replacement product will be sent to the customer.
- Claim processing time may vary.
8. Transferability:
- This warranty is non-transferable and applies only to the original owner of the product.
9. Changes to the Conditions:
- We reserve the right to modify the terms of the SafePro + guarantee at any time.
10. Jurisdiction and Applicable Law:
- This warranty is governed by the legislation of the buyer's country and any dispute will be submitted to the competent jurisdiction.
By using or making a claim under SafePro+, you agree to these terms and conditions. For any questions, please contact our customer service.